HQZ IT Support

BUSINESS OFFERING FOCUSED ON

SINGLE POINT OF CONTROL

AGILE RESOURCE MANAGEMENT

Our solutions ensure full integration with your IT companies or companies that provide you with software that is important to your business (eg ERP, CAD-CAM, CCTV)

Our solution brings the services together in one unit, the current systems / software remain your property

It is up to you to decide if you want the contractors / suppliers to be contracted with you and we will only manage them

DOCUMENT MANAGEMENT

REPORTING

OUR SERVICE INCLUDES PROJECT MANAGEMENT

Integration provides a platform where contracts, changes, and dependencies between services are handled. The price of projects and contracts is not visible to other service providers, only you can see the prices and you can only approve the contracts.

It is your responsibility to provide resources that review contracts, processes, approve changes, etc.

We provide all the necessary platforms / processes with a transparent reporting.

• report ready solution based on requirements
• measurable SLAs with Approval and Change process
• Telephone customer service monitoring
• automated e-mail and text message notifications
• fast implementation for approved changes

L1, L2, L3 SUPPORT

We connect the services with a complete IT Service Management system (this is the system on the basis of which you will measure our efficiency and all requests / errors will be recorded). We will use this system to give you the opportunity to keep track of changes to any live system.

L3 Support does not contains DMZ based services.

Full operation, monitoring and fault repair for the following services:

• LAN networking and it infrastructure
• Base Network services
• Firewall security
• Microsoft email services
• internet connection protocols
• system backup
• Wi-Fi

Additional services:
 

• PBX, telephony systems
• CCTV
• IT service management system
• Database
• ERP
• webserver